ISO 24019:2022
Mobile Interpreting Platforms (MIPs)
Ensure quality, reliability, and security in real-time language access technology.
What Is ISO 24019?
ISO 24019:2022 outlines the requirements for Mobile Interpreting Platforms (MIPs) — systems that enable remote, on-demand interpreting services through mobile or web-based apps. It ensures the quality, security, and operational integrity of these platforms while enhancing the interpreter-client interaction in sectors like healthcare, legal, emergency services, and more.
This standard supports interpreter-mediated communication across devices, defining how platforms must handle routing, identity verification, data protection, and usability to maintain professional standards.
Who Should Get Certified?
ISO 24019 certification is ideal for:
- Language Service Providers (LSPs)
- Software and app developers offering interpreting platforms
- Government or NGO interpreting service vendors
- Telehealth and legal tech platforms
- Interpreter service aggregators
Key Benefits of ISO 24019 Certification
- Trust in Technology: Demonstrate your platform meets global standards
- Data Security: Aligns with data protection and confidentiality expectations
- Sector Compatibility: Widely applicable in healthcare, justice, and emergency sectors
- Global Reach: Boost marketability across multilingual and multicultural users
- Risk Reduction: Improve accuracy, performance, and ethical compliance
What Does ISO 24019 Cover?
The standard includes:
- Technical and operational requirements for interpreting platforms
- Guidelines for quality of audio/video transmission
- Interpreter identification and role integrity
- Real-time support and complaint handling
- Data privacy, security, and service continuity
USQC’s ISO 24019 Certification Process
We simplify your path to certification in just 5 steps:
- Scope & Planning
Define your platform’s services, users, and markets. - Gap Assessment (Optional)
USQC performs a pre-audit to identify areas for improvement. - Stage 1 Audit (Readiness)
We review documentation and controls remotely. - Stage 2 Audit (Effectiveness)
Full evaluation of implementation and platform usage. - Certification Issued
Upon successful audit, your ISO 24019 certificate is issued with a 3-year validity.
Why Choose USQC?
