USQC
USQC is the leader organization providing training, consultative services, and third-party certifications and audits. In many industries we are the experts you need (i.e. Oil
- 250.00 $
Introduction to Customer Service
1.Introduction and Objectives What Is Customer Service? Why Is Customer Service Important? 2.Communication Skills Verbal Communication Non-Verbal Communication Active Listening Empathy 3.Understanding Customer Expectations Identifying Customer Needs Managing Expectations Over-Delivering Value 4.Handling Difficult Customers Types of Difficult Customers Strategies for Diffusing Tension Conflict Resolution Techniques 5.Technology in Customer Service Overview of CRM Systems Automation and...
1.Introduction and Objectives What Is Customer Service? Why Is Customer Service Important? 2.Communication Skills Verbal Communication Non-Verbal Communication Active Listening Empathy 3.Understanding Customer Expectations Identifying Customer Needs Managing Expectations Over-Delivering Value 4.Handling Difficult Customers Types of Difficult Customers Strategies for Diffusing Tension Conflict Resolution Techniques 5.Technology in Customer Service Overview of CRM Systems Automation and...
- 2,400.00 $
Advanced Quality Management
Course Outline: This modular course is designed to equip QC Managers with a comprehensive understanding of quality engineering skills, managerial competencies, ISO implementation, auditing essentials, Lean Manufacturing, Six Sigma, and Total Quality Management (TQM) principles. Participants will gain practical knowledge and tools to effectively manage quality processes, drive continuous improvement, and ensure compliance with industry...
Course Outline: This modular course is designed to equip QC Managers with a comprehensive understanding of quality engineering skills, managerial competencies, ISO implementation, auditing essentials, Lean Manufacturing, Six Sigma, and Total Quality Management (TQM) principles. Participants will gain practical knowledge and tools to effectively manage quality processes, drive continuous improvement, and ensure compliance with industry...
- 1,000.00 $
- 600.00 $
Marine Safety Officer
The perfect eye opener for professionals in the safety and quality department in the maritime industry Objectives to provide detailed insight of the marine industry safety standards and ways to implement them within your company system FOR WHOM Marine companies Safety personnel, Ship owners, liner and passenger company personnel, mariners, officers, compliance, audit and training...
The perfect eye opener for professionals in the safety and quality department in the maritime industry Objectives to provide detailed insight of the marine industry safety standards and ways to implement them within your company system FOR WHOM Marine companies Safety personnel, Ship owners, liner and passenger company personnel, mariners, officers, compliance, audit and training...
- 800.00 $
Occupational health and safety for general industry in accordance to OSHA Standards
The perfect eye opener for professionals in the safety and quality department in the maritime industry Objectives to provide detailed insight of the marine industry safety standards and ways to implement them within your company system FOR WHOM Marine companies Safety personnel, Ship owners, liner and passenger company personnel, mariners, officers, compliance, audit and training...
The perfect eye opener for professionals in the safety and quality department in the maritime industry Objectives to provide detailed insight of the marine industry safety standards and ways to implement them within your company system FOR WHOM Marine companies Safety personnel, Ship owners, liner and passenger company personnel, mariners, officers, compliance, audit and training...
- 200.00 $
H2S and SCBA Awareness
Objectives This course is designed to increase your awareness of how H2S is formed and where it can be found on-board Vessels and offshore construction. It will also show you how you can protect yourself from exposure and give advice about what to do if an emergency should occur On-board your Vessel or offshore construction...
Objectives This course is designed to increase your awareness of how H2S is formed and where it can be found on-board Vessels and offshore construction. It will also show you how you can protect yourself from exposure and give advice about what to do if an emergency should occur On-board your Vessel or offshore construction...
- 950.00 $
Internal ISM Auditor
Objectives To qualify participants as Internal ISM Auditors enabling them to prepare and conduct 3rd party audits/verifications in accordance with accepted auditing principles. Entrance regulations Good knowledge of ISM Code, ISPS Code Who should attend: Shipping Companies: Designated Persons (ashore), Company Security Officers, Quality Managers, Superintendents, Nautical Officers, Engineers Over View With the introduction of...
Objectives To qualify participants as Internal ISM Auditors enabling them to prepare and conduct 3rd party audits/verifications in accordance with accepted auditing principles. Entrance regulations Good knowledge of ISM Code, ISPS Code Who should attend: Shipping Companies: Designated Persons (ashore), Company Security Officers, Quality Managers, Superintendents, Nautical Officers, Engineers Over View With the introduction of...
- 500.00 $
Risk Management
What you will learn Compute standard risk measures for portfolios comprising of a variety of asset classes. Be aware of the strengths and weaknesses of the various approaches to risk measurement. Understand the central role of asset liability management in the overall risk management of financial institutions. Understand the implications of recent risk events for...
What you will learn Compute standard risk measures for portfolios comprising of a variety of asset classes. Be aware of the strengths and weaknesses of the various approaches to risk measurement. Understand the central role of asset liability management in the overall risk management of financial institutions. Understand the implications of recent risk events for...
- 150.00 $
Permit to Work – Awareness
At the end of this session you should be able to: Explain why we use a Permit to Work system Describe the HS&E Permit to Work policy Explain what type of work may require a Permit to Work Describe the role and responsibilities of the person in charge of the work responsible person OIM PTW...
At the end of this session you should be able to: Explain why we use a Permit to Work system Describe the HS&E Permit to Work policy Explain what type of work may require a Permit to Work Describe the role and responsibilities of the person in charge of the work responsible person OIM PTW...
- 950.00 $
Marine Superintendent
OBJECTIVE To provide participants with knowledge and skills of planning, execution, scheduling and cost control of a contracted job to ensure an integrated execution of the Marine project. FOR WHOM For Marine Managers and Section Heads involved in project management. Over View A project is any planned undertaking, whose end product must be defined in...
OBJECTIVE To provide participants with knowledge and skills of planning, execution, scheduling and cost control of a contracted job to ensure an integrated execution of the Marine project. FOR WHOM For Marine Managers and Section Heads involved in project management. Over View A project is any planned undertaking, whose end product must be defined in...