Professional Root Cause Analyst
- 14 (Registered)
Root Cause Analysis (RCA)
Complete a project following the 8D Roadmap and apply appropriate methods to solve a problem with unknown cause. A coach will be your guide as needed.
The RCA concepts will help you identify answers to the following questions:
- How many problems are encountered each year? How many seem to recur?
- How many have unknown cause? How many have known cause?
- Is a team created to solve them? Does the team use a structured process?
This program is for individuals, teams and organizations that desire to institutionalize an operating system for structured problem-solving.
- Know what to do when problems occur.
- Define, validate and decide if the problem should be solved.
- Use a team approach and understand team dynamics.
- Take appropriate interim actions.
- Choose the most appropriate RCA methods for the situation.
- Determine and implement the best sustainable solution.
Who Should Attend?
Operations Staff in manufacturing and service organizations, managers, process owners and engineers.
- What Root-Cause Analysis (RCA) is, why we need it and when to use it
- Problem-Solving Process Flowchart (8D Roadmap)
- Problems vs. Opportunities
- Preventative Practices
- Problem Detection & Specification
- Problem Anatomy = |Should – Actual|*Risk
- Causes to Determine
- Cause Structures
- Situation Appraisal
- Known vs. Unknown Cause
- Using Facts, Evidence & Assumptions
- Interim Actions
- Using a Team Approach
- Risk Analysis Tools
- Importance of Language
- Cause-Effect Mapping Methods
- Potential Cause Filters and Generators
- Human Error
- Choosing the Best Solution Profile
- Solution Validation
- Exercises & Case Studies
CAPA, Root Cause Analysis, and Risk Management
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