Professional Root Cause Analyst

Root Cause Analysis (RCA)
Complete a project following the 8D Roadmap and apply appropriate methods to solve a problem with unknown cause. A coach will be your guide as needed.

The RCA concepts will help you identify answers to the following questions:

• How many problems are encountered each year? How many seem to recur?
• How many have unknown cause? How many have known cause?
• Is a team created to solve them? Does the team use a structured process?

This program is for individuals, teams and organizations that desire to institutionalize an operating system for structured problem-solving.

Learning Objectives:

• Know what to do when problems occur.
• Define, validate and decide if the problem should be solved.
• Use a team approach and understand team dynamics.
• Take appropriate interim actions.
• Choose the most appropriate RCA methods for the situation.
• Determine and implement the best sustainable solution.

Who Should Attend?

Operations Staff in manufacturing and service organizations, managers, process owners and engineers.

Topics Covered:

• What Root-Cause Analysis (RCA) is, why we need it and when to use it
• Problem-Solving Process Flowchart (8D Roadmap)
• Problems vs. Opportunities
• Preventative Practices
• Problem Detection & Specification
• Problem Anatomy = |Should – Actual|*Risk
• Causes to Determine
• Cause Structures
• Situation Appraisal
• Known vs. Unknown Cause
• Using Facts, Evidence & Assumptions
• Interim Actions
• Using a Team Approach
• Risk Analysis Tools
• Importance of Language
• Cause-Effect Mapping Methods
• Potential Cause Filters and Generators
• Human Error
• Choosing the Best Solution Profile
• Solution Validation
• Exercises & Case Studies