Introduction to Operations Management and Maintenance

Course Overview

Welcome to the course on Operations Management and Maintenance! This course is designed to provide students, professionals, and business leaders with a comprehensive understanding of the principles, methodologies, and practices employed in the operations and maintenance sectors. From the manufacturing floor to the service industry, understanding how to manage operations and maintenance is crucial for any organization aiming to be competitive in today’s marketplace.

Learning Outcomes

By the end of this course, you should be able to:

1. Understand the key concepts and principles of operations management and maintenance.
2. Apply various tools and techniques for process design, inventory management, and quality control.
3. Develop strategies for effective maintenance planning and execution.
4. Understand the role of technology in enhancing operational efficiency.
5. Analyze real-world cases to understand the application of operations and maintenance strategies.

Course Outlines

Lesson 1: Introduction to Operations Management

1.1 Definition and Importance of Operations Management

1.2 The Scope of Operations Management

1.3 Role of Operations Manager

1.4 Operations Strategy and Objectives

Lesson 2: Process Design and Analysis

2.1 Types of Processes: Job Shop, Batch, Mass, Continuous

2.2 Flowcharts and Process Mapping

2.3 Tools for Process Optimization

2.4 Case Study: Process Design in Manufacturing

Lesson 3: Inventory Management

3.1 What is Inventory?

3.2 Types of Inventory: Raw Materials, Work-in-Progress, Finished Goods

3.3 Inventory Control Systems: ABC Analysis, EOQ Model

3.4 Just-In-Time (JIT) Inventory Management

Lesson 4: Quality Management

4.1 What is Quality?

4.2 Quality Control vs Quality Assurance

Lesson 5: Introduction to Maintenance

5.1 What is Maintenance?

5.2 Types of Maintenance: Reactive, Preventive, Predictive

5.3 Introduction to Reliability-Centered Maintenance

5.4 Maintenance Safety Protocols

Lesson 6: Maintenance Strategies

6.1 Maintenance Planning

6.2 Work Order Management

6.3 Key Performance Indicators (KPIs) for Maintenance

6.4 Case Study: Maintenance in a Manufacturing Setup

Lesson 7: Technology in Operations and Maintenance

7.1 Introduction to Computer Maintenance Management Systems (CMMS)

7.2 Internet of Things (IoT) in Maintenance

7.3 Artificial Intelligence and Machine Learning in Operations

7.4 Case Study: Technology-Driven Maintenance

Lesson 8: Case Studies

8.1 Case Study: Operations Management in the Manufacturing Industry

8.2 Case Study: Operations Management in the Service Industry

8.3 Case Study: Operations Management in Healthcare

Lesson 9: Future Trends

9.1 Sustainability in Operations

9.2 Industry 4.0

9.3 Global Operations Management