Introduction to Customer Service
250.00 $
- Professional development
- 27 (Registered)
-
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01
Nov
250.00 $
1.Introduction and Objectives
- What Is Customer Service?
- Why Is Customer Service Important?
2.Communication Skills
- Verbal Communication
- Non-Verbal Communication
- Active Listening
- Empathy
3.Understanding Customer Expectations
- Identifying Customer Needs
- Managing Expectations
- Over-Delivering Value
4.Handling Difficult Customers
- Types of Difficult Customers
- Strategies for Diffusing Tension
- Conflict Resolution Techniques
5.Technology in Customer Service
- Overview of CRM Systems
- Automation and Chatbots
6.Regulatory Compliance
- .Legal Aspects in Customer Service
- Quality Standards
Case Study: StellarTech’s Regulatory Compliance Blunder
Instructor
![User Avatar](https://www.usqc.us/wp-content/uploads/learn-press-profile/2/cf654c438891c52a5a74c19d68711ea7.jpg)
USQC is the leader organization providing training, consultative services, and third-party certifications and audits. In many industries we are the experts you need (i.e. Oil