Return/refund and exchange policy

Return/Refund Policy for Distance Learning Certifications and Products
Under special circumstances, USQC will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by a USQC representative. To obtain a RMA number or receive further details regarding our return policy, please contact us atinfo@USQC.co

Exchange Policy for all Certifications
You may exchange any distance learning certification for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged.

Membership Refunds
Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other courses.

Certification Refund

if client request a refund after getting certified, certification refund may be acceptable after deducting the audit, certification issuance and register fees

Products Refund

Items purchased from USQC Company will be shipped the same business day via Shipping Companies. Our charge of Shipping will be Listed within The Purchasing Procedure. U.S. orders usually arrive within about 2- 3 days with express shipping and 3-5 days with ground shipping. Orders outside the United States usually takes 10-20 days.

International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order.

You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling.
If a product arrives damaged, or we made an error, and it cannot be remedied with replacements, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, the item can be returned for money back. Please keep in mind, if you decide to return our product for your money back, you are required to pay for all shipping costs.
All returned products must be in original condition and packaging or additional charges may be applied. If you have any questions about whether a product can be returned, please call us at +12017369661
Our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee.

Please complete the following:
• Please email service at info@usqc.co  and include your original order number, what product(s) you are returning, and your name. Or call us at +12017369661

• Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address.
• Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges. We will issue a full refund for the original purchase.