ISO 25554:2024 Certification

Promoting Wellbeing in Communities

ISO 25554:2024 is an international standard that provides guidelines for promoting wellbeing in ageing societies, focusing on how organizations, municipalities, service providers, and communities can design inclusive, supportive, and sustainable environments for older adults.

ISO 25554 certification demonstrates that your organization is aligned with global best practices for healthy ageing, social inclusion, accessibility, and community wellbeing.

What Is ISO 25554:2024?

• ISO 25554:2024 is a guideline-based international standard developed to address the challenges and opportunities of ageing populations worldwide.
• The standard provides a framework to help organizations and communities:
• Support physical, mental, and social wellbeing of older people
• Promote active and healthy ageing
• Reduce isolation, exclusion, and vulnerability
• Design age-friendly services, environments, and policies
• Strengthen resilience and quality of life in ageing societies
• ISO 25554 aligns with global initiatives on healthy ageing, sustainable development, and social responsibility.

Who Is ISO 25554 Certification For?

• ISO 25554 is applicable to any organization involved in community services, planning, care, or policy affecting older adults, including:
• Municipalities and local governments
• Healthcare providers and clinics
• Assisted living and senior housing operators
• Community centers and NGOs
• Social service organizations
• Urban planners and infrastructure developers
• Transportation and mobility service providers
• Insurance, wellness, and care management organizations
• Private organizations delivering services to ageing populations
• The standard is not limited to healthcare — it applies broadly to community wellbeing systems.

Why ISO 25554 Certification Matters

• Ageing societies present complex challenges including:
• Increased healthcare demand
• Social isolation
• Accessibility barriers
• Inequality in access to services
• Pressure on public and private systems
• ISO 25554 certification shows that your organization takes a structured, proactive, and ethical approach to these challenges.

Key Benefits of ISO 25554 Certification

• Demonstrates commitment to healthy and active ageing
• Improves service design for older adults
• Supports social inclusion and dignity
• Strengthens trust with communities and stakeholders
• Aligns with ESG and social sustainability goals
• Supports government and grant funding requirements
• Enhances credibility in public-sector tenders and partnerships
• Encourages long-term community resilience

Core Focus Areas of ISO 25554:2024

ISO 25554 emphasizes a holistic view of wellbeing, including:

• Physical health and mobility
• Mental health and emotional wellbeing
• Social participation and inclusion
• Accessibility and age-friendly environments
• Safety and autonomy
• Lifelong learning and engagement
• Community support systems
• Prevention of isolation and neglect

The standard promotes person-centered and community-based approaches, rather than institutional-only models.

Key Guidelines Covered by ISO 25554

While ISO 25554 is a guideline standard (Type B), certification evaluates how effectively organizations apply its principles through structured systems and practices, including:

• Assessment of community and user needs
• Inclusive planning and service design
• Stakeholder engagement (older adults, families, caregivers)
• Risk identification related to ageing populations
• Accessibility and usability considerations
• Governance, coordination, and accountability
• Monitoring wellbeing outcomes
• Continuous improvement of community services

How ISO 25554 Certification Is Assessed

Certification involves an independent evaluation of how your organization:

• Integrates ageing and wellbeing considerations into policies and services
• Plans and delivers age-friendly programs
• Engages stakeholders and beneficiaries
• Monitors outcomes and community impact
• Improves services based on feedback and data

Audits focus on effectiveness, consistency, and real-world implementation, not theoretical compliance.

How USQC Supports ISO 25554 Certification

USQC provides a practical and structured certification approach, including:

• Initial readiness and gap assessment
• Clear certification criteria aligned with ISO 25554
• Remote or onsite assessment options
• Auditors experienced in social systems and community services
• Actionable findings and improvement guidance
• Surveillance and ongoing certification support

Our approach ensures ISO 25554 adds real value, not just a certificate.

Integration with Other Standards

ISO 25554 integrates well with:

• ISO 9001 – Quality Management Systems
• ISO 14001 – Environmental Management
• ISO 26000 – Social Responsibility
• ISO 45001 – Occupational Health & Safety
• ESG and sustainability frameworks
• Smart city and age-friendly city initiatives

Integrated certification reduces duplication and strengthens governance.